Return & Exchange Policy | Amaratime

Return & Exchange Policy

At Amaratime, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read our return and exchange policy carefully.

Return Window

You have 30 days from the date of delivery to initiate a return or exchange.

Eligibility Requirements

To be eligible for a return, items must meet all of the following conditions:

  • Unworn, unwashed, and in original condition
  • All original tags attached
  • Original packaging intact
  • Hygiene seal (protective strip) must be completely intact — for hygiene reasons, lingerie items with a removed or damaged hygiene seal cannot be accepted for return
  • Not a final sale or personalized item

How to Initiate a Return

  1. Step 1: Contact us at amaratime0507@gmail.com within 30 days of delivery with your order number and reason for return.
  2. Step 2: Our team will review your request and provide return instructions.
  3. Step 3: Package the item securely in its original condition.
  4. Step 4: Ship the item back using a trackable shipping method and send us the tracking number.

Return Shipping Cost

Return shipping costs are the responsibility of the customer. The actual return shipping fee will be deducted from your refund amount. We recommend using a trackable shipping service to ensure your return is received safely.

Refund Options

Once we receive and inspect your returned item (typically within 2–3 business days), we will notify you of the approval status. If approved, you may choose:

  • Full Refund — Returned to your original payment method within 5–7 business days, minus the return shipping cost
  • Store Credit — Issued immediately upon approval for the full item amount, with no shipping deduction

Exchanges

Need a different size or style? We are happy to help. Contact us at amaratime0507@gmail.com to arrange an exchange. We recommend placing a new order for the desired item to avoid delays while your return is processed.

Non-Returnable Items

  • Items with removed or damaged hygiene seals
  • Worn or washed items
  • Items without original tags or packaging
  • Final sale items
  • Personalized or custom orders
  • Returns requested after the 30-day window

Contact Us

For any questions about your return or exchange, please contact us at amaratime0507@gmail.com. Our team is available Monday–Friday, 9:00 AM – 6:00 PM (CST).